Refund & Cancellation Policy.

Cancellation Before Work Begins

Customers may request cancellation before development or design work has started.

If no substantive work has begun, the customer is eligible for a full refund, except for any non-recoverable third-party expenses that were clearly incurred specifically for the customer’s project.

Cancellation After Work Has Started

If work has already started, customers may still request cancellation.

In such cases, we may issue a partial refund for the portion of the project that has not yet been completed.

The value of work already completed, developer or designer time already used, completed milestones, and non-refundable third-party expenses may be deducted from the refund amount.

We will provide a reasonable explanation of any deduction upon request.

Full Refund for Failure to Deliver

If getdevotech LLC is unable to deliver the purchased service or a material portion of the agreed project and we cannot provide a reasonable solution, the customer will be eligible for a full or partial refund corresponding to the undelivered services.

If no material part of the purchased service was delivered, the customer will be eligible for a full refund.

Completed and Delivered Projects

Once the agreed project has been substantially completed and delivered, payments attributable to the completed work are generally non-refundable.

However, customers may contact us if the delivered project:

• Materially differs from the agreed project scope;
• Is missing functionality specifically included in the order;
• Contains a material technical defect attributable to our work; or
• Was otherwise not delivered as agreed.

We will review the issue and, where appropriate, provide a correction, replacement work, partial refund, or full refund depending on the circumstances.

Revisions and Technical Issues

A reasonable revision or correction request does not automatically require cancellation of the project.

If an issue can reasonably be corrected within the original project scope, we may first offer to correct the issue at no additional charge.

Requests for new functionality, additional pages, substantial redesigns, or features outside the original scope are not considered defects and may require additional payment.

Duplicate or Incorrect Payments

If you are accidentally charged more than once for the same order or charged an incorrect amount, please contact us immediately.

After verification, confirmed duplicate or incorrect charges will be refunded.

How to Request a Refund

To request a cancellation or refund, contact:

Please include:

• Your full name;
• Order or invoice number, if available;
• Email address used for the purchase;
• Service purchased; and
• Reason for requesting the refund.

We will review refund requests and normally provide an initial response within 3 business days.

Refund Processing

Once a refund is approved, we will submit it to the applicable payment provider as soon as reasonably practicable.

Approved refunds will normally be returned to the original payment method used for the purchase.

After a refund has been submitted, the time required for the funds to appear in the customer’s account depends on the customer’s bank, card issuer, payment method, and payment processor.

We cannot guarantee the exact date on which a financial institution will post the refunded amount to the customer’s account.

Chargebacks and Payment Disputes

If you experience a problem with your order, billing, cancellation, or refund, we encourage you to contact us first at webdesignorder1@gmail.com so we can investigate and attempt to resolve the issue promptly.

This does not limit any rights you may have to contact your bank, card issuer, or payment provider regarding a transaction.

Third-Party Costs

Certain projects may require third-party purchases, such as:

• Domain names;
• Hosting;
• Premium plugins;
• Software licenses;
• APIs;
• Stock assets; or
• Other external services.

If these costs have already been incurred specifically for the customer’s project and cannot reasonably be recovered from the third-party provider, they may be excluded from the refundable amount.

Any such deduction will be limited to the actual applicable third-party cost.

Abuse and Fraud

Refund requests associated with fraudulent transactions, unauthorized payment activity, intentional abuse of our services, or materially false information may be investigated before a refund is processed.

Nothing in this section restricts a customer’s rights regarding a genuinely unauthorized transaction.

Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to exclude or limit any consumer right that cannot legally be excluded or limited under applicable law.

Contact Information

For refund, cancellation, billing, or service-related questions, please contact:

Ask us on WhatsApp +20 10 9767 8486